Team Assistant - Songs & Smiles focus - Application

Term: One-year fixed term contract, preferred start date of April (negotiable).
Hours: 30 hours per week spread across 5 days. Start time 8am daily, with a minimum 2 hours per day.
Salary: £20,800 (£26,000 pro rata)
Location: Hybrid role that can be completed flexibly or fully remote, if achievable. Staff to be in the office on a Tuesday if based in London.

Overview of the role: 

The Team Assistant will work across all our projects and will often be people’s first point of contact with The Together Project, so we’re looking for someone who embodies the joy and optimism that we bring to our work.  However for this role, you will mainly focus on Songs & Smiles.

As well as liaising with external partners and our service users, you will provide hands-on administrative support to a team as we grow and expand, making a real difference to the organisation and to our beneficiaries’ lives. You’ll be working closely with the Programmes Coordinators to ensure that our projects run smoothly and efficiently.  It will be your job to make sure that the sessions are well attended, everyone knowing where they are supposed to be and when, and that we are delivering a first class service to everyone that comes into contact with us.

Day to day tasks will include:

  • Managing the Songs & Smiles inbox, answering/triaging all messages and following up as necessary

  • Managing the Songs & Smiles bookings, waitlist and registers, including setting up new sessions on the booking platform 

  • Monitoring attendance using the ‘bookings vs attendees’ sheet, flagging  underperforming areas and offering solutions to this

  • Using the booking platform to gather information on beneficiary numbers, demographics, donations and Gift Aid - this information could be used in reports and presentations

  • Supporting with the set-up and management of Facebook ads and ads on other online platforms

  • Supporting with reaching out to new parents

  • On the ground promotion of sessions, including flyering

  • Managing general communication to Group Leaders and Volunteers

  • Assisting the team with any other tasks you are reasonably assigned

     

Download the full job description and person specification HERE.

How to apply

To apply, please fill out the application form HERE and attach a copy of your up to date CV.

If you have any questions or would like to discuss how we may be able to accommodate an adjustment during the recruitment phase to suit your specific requirements, please email 

sarah@thetogetherproject.org.uk. 

The closing date for applications is 9am on Monday 23rd March 2026. We’re committed to ensuring that everyone receives a response during this process so we guarantee that every applicant will hear back from us. We look forward to hearing from you!